Refund policy

PetDebut sales are final. You are buying custom creative work made from your pet's name, your name, and your photos. We do not offer a standard return, a change-of-mind refund, or a guaranteed 100% refund.

If something is actually wrong, we may offer the one free redo, some money back, or both. That decision is ours. A full refund is not promised and is not the usual outcome. Superstar and Megastar do not include a free redo of every music video.

All sales are final

We do not refund because:

• you changed your mind after paying
• you ordered the wrong bundle
• you wanted a different song style, world, or pet after production started
• you don't like a creative choice that still matches the order
• delivery took the full window we published, or a little longer while we waited on a photo

Once we start the song, the video, or the poster, the work has begun. Custom files cannot be restocked. That is why the sale is final.

When we may help

Write hello@petdebut.com if:

• we charged you and never started the debut
• the private link never arrived and we cannot get it to you
• the files will not play, and we cannot replace them
• the video is clearly of the wrong pet, and the one free redo has already failed
• another music video in the same order has a serious problem, beyond the one free redo
• we made a duplicate charge

In those cases we look at the order and decide what is fair. We may remake the one music video the free redo covers. If another video has a serious problem, we may redo that one too, or refund part of what you paid. We may do both. None of that is guaranteed, and a full refund is not the rule. We may refuse if the files match the order and the photos you sent.

Money back is not guaranteed, and 100% is not the rule

A redo is the first remedy. If we also return money, it is usually a partial refund: some of the bundle price, not the whole amount. We consider how far production got, whether you already have a usable song, video, or poster, and whether we already used the one free video redo.

A 100% refund is rare. It is not something you can count on, even if you are unhappy. If we do send money back, it goes to the original payment method when the payment company allows it, and it can take several days to show on your statement.

How to ask

Write hello@petdebut.com from the email on the order within 7 days of the private link arriving, or within 7 days of the charge if no link ever came. Include the pet's name, the bundle, and what went wrong. If you already used the free redo, say so.

Chargebacks are for fraud and for charges you did not make. Opening a chargeback while we are still trying to remake the debut, or because you wanted a different style, can delay any goodwill refund. Write hello@petdebut.com first.